A practical example of the challenge of empowering employees and yet protecting the image of your global brand. Patisserie Valerie make great use of their customer email database. Regular mailings with seasonal and speciality offers. The quality of their produce… Continue reading
Back in the 1960s and 1970s, my grandparents were keen members of a number of bowls clubs. Each weekend and many evenings, in the season, they would be playing against other clubs. At the end of the season, there would… Continue reading
In 1998, Stephen Lundin, Harry Paul, and John Christensen, two filmmakers and a motivational speaker published a book, Fish!, based on a film that they had made about the fish sellers in Seattle’s “Pike Place Fish Market”. It is a… Continue reading
One of Carl Roger’s three [most] core conditions is ‘congruence’. I’ve come across quite a few people using this term in ways that don’t really seem quite right, and have been trying to understand why and to think of ways… Continue reading
Some people think that this means being very transparent to our clients… In other words, if we are having a ‘bad hair day’ we shouldn’t pretend otherwise to our clients. It is true that we don’t put on a mask… Continue reading
Produced to support a level 4 (first-year undergraduate) course in therapeutic counselling.
The relationship between counsellors and their clients, supervisors and their supervisees, tutors and their students, and managers and their ‘team’, are all determined by the projections of one onto the other and how the other responds. What’s important (in my… Continue reading
There’s nothing wrong with a bit of off-loading, but it doesn’t really help the client move forward in their life – “the bigger picture”. There’s an ongoing debate among counsellors and psychotherapists about the difference between the two. There isn’t… Continue reading
“My personal pronouns: ‘he, him and his’” Earlier this year, the Association of Colleges, the representative body of the FE sector, publically endorsed this approach. Their argument is that this serves several purposes; It allows individuals whose name and/or identity… Continue reading
